Help with your workspace

Contact Check AI

Need help with your account, billing or a request? Email support@checkai-app.com. Include the request ID if you see one, and a short description of what happened. Never send passwords, payment card details or API keys.

Before your first result

Your account is free. Try one eligible 100-word humanization after email verification. Other AI processing requires a paid plan.

AI detection requires a paid plan, starting with Starter. Creating an account does not run or charge for an analysis.

Words and credit packs

Detection, humanization and plagiarism have separate allowances. Paraphrasing and summarizing share one pool. Each successful request uses its input word count.

Monthly words reset monthly, including on yearly plans. Optional packs add detection and humanization words only, and require an active paid plan to use.

A request is taking longer

Open Recent requests in the editor to resume the existing request. Avoid submitting it again while its status is uncertain. Your original stays in the editor.

Find or remove saved work

Find documents and versions in My documents, and completed results in History. Results and documents have separate deletion controls. Check the privacy page for retention details.

Manage a subscription

Open your account to manage billing and cancel renewal. Annual plans are paid upfront; cancelling renewal stops the next payment, not the current annual commitment.

Interpret an AI result

A score does not prove authorship. A source match does not automatically establish plagiarism. Always review wording, references, names and figures before using a rewrite.